FAQ

General Questions

What is Zilok.com?

Zilok.com is an online marketplace that allows individuals and professionals to list any kind of items for rent, so that anyone can rent them. Zilok shows listings of all the items for rent in a given location along with their price, conditions and available dates, conveniently mapped around the location of the user. Zilok is currently the only website that provides this kind of online service for locating anything that you want to rent.
What's in it for you?
For professionals in the rental market:

Boost your business visibility through a user-friendly and widely used website

Access a powerful and flexible online reservation service for your products

Manage online and cost-efficiently your inventory and business

Get new clients and improve your bottom line

For everyone:

Find whatever you need, whenever you need it, wherever you are in our one-stop rental platform

Access new fun and useful goods and discover new activities

Make money out of your closet and garage

Rent anything you can possibly imagine, not just apartments and cars!

Do it all quickly, safely and cost-effectively

For the community:

Promote a more sustainable way of consuming that saves natural resources

Tighten the community bonds by having neighbors helping each other out

Support local rental businesses

Want to know more about Zilok ?

How does Zilok work?

There are two types of members on Zilok: owners who put their goods and products for rent and renters who, well, rent them.

Zilok aims to put these people and organizations in touch through one single marketplace.
Want to know more about how Zilok works?

Is it free to create an account?

Yes, registering in Zilok is free and does not commit to any fee.

Who can sign-up on Zilok?

There are no special conditions for joining Zilok. Individuals, groups, public organizations or associations can all join our community.

What happens when something goes wrong? (loss, damage, no show at rental point)?

For any rental transaction, whether online or in the real world, a rental contract, or agreement, is established between the owner and the renter to confirm the deal and its conditions. This contract is available for display within the description of the items listed for rent. The consequences of an incident are governed by this contract and of course by any legislation that is in effect. Zilok also provides a standard contract that individuals are free to use, that includes all the essential clauses of a classic rental agreement. In case of loss or damage of the rented item, the clauses regarding the security deposit are particularly helpful to resolve the issue.

What is a booking request?

A booking request is issued when a Zilok user wants to rent a listed item, and asks the owner through Zilok if he would accept or decline, considering the starting and ending dates chosen for the rental.

How long is a reservation or booking request valid for?

The validity duration of a reservation or booking request is how much time a renter has to cancel the reservation, from the time it has been confirmed, before the retainer fee is charged. The reservation validity period is 3 days unless otherwise notified.

How can I contact Zilok for support?

Even if you haven't created a Zilok account and completed your profile, you can contact us by either clicking on the "Contact Us" link, that you should always find at the bottom of the web page, or select the "Create a Ticket" option available in "My Account".

What are the general terms of use?

General terms of use

How can I close my Zilok account?

To unsubscribe from Zilok.com, just let us know by either clicking on the "Contact Us" link, that you should always find at the bottom of the web page, or select the "Create a Ticket" option available in "My Account".

How are the members of Zilok evaluated (renters or owners)?

At Zilok we think that evaluating the owner only is not enough. So, 3 elements get evaluated for every completed transaction, in order to enable trust and confidence within the Zilok community:

The owner who has posted his item for rent

The renter who has rented the item

The quality and description accuracy of the rented item

This triple evaluation is very important for Zilok, and the site is designed to make it easy for members to quickly give an evaluation of their rental transactions.

The product description page will display these evaluations, and the profile page of each member will show their evaluations as a renter and/or an owner.

Can I use Zilok to advertise my services online?

For now, Zilok is reserved exclusively for online rental of belongings and products. However, Zilok will likely be opening up to include services soon.

If I am representing a group or organization, can I sign up as that group?

Yes, for sure. A group can sign-up and be billed as such.

Renters

What are the fees for using Zilok as a renter?

Zilok is free to use as a renter. Creating an account is free, and using the site to rent does not incur any cost (the retainer fee paid to Zilok is deducted from the rental price due to the owner).

Why do I have to pay a retainer when confirming my booking request?

In order to reserve a rental object from its owner and receive the owner contact information, the renter has to enter some payment information (credit cards, Paypal and ClickandBuy are accepted) for Zilok to hold a retainer fee. The retainer system allows renters to make specific and committed inquiries to rental items owners.

From this point on the renter will have 3 days to cancel the transaction and not get charged the retainer fee, if for some reason the transaction does not get through. Unless the transaction is canceled within the 3 days validity period, the renter will owe to the owner the balance of the transaction (total rental amount minus retainer fee), as specified in the rental agreement.

Whom do I pay for my rental?

When confirming a reservation, Zilok requests the renter payment information to hold a retainer fee. If the transaction goes through and is not canceled within 3 days of its confirmation, the retainer is charged from the renter account.

The balance (total rental amount minus the retainer fee) is due and paid directly to the owner when meeting for the rental item pick up.

What happens if the owner declines my rental booking request?

After contacting the rental item owner, if the rental transaction cannot go through for whatever reason, the renter can cancel the transaction within 3 days after receiving the owner contact information so the retainer fee is not charged from the renter account.

Do I have to pay for my rental online?

The retainer fee is paid directly online when reserving a rental item. The renter will pay directly to the owner the difference between the total rental cost and the retainer fee.

The method of payment between the owner and the renter is set by the owner of the rental items, and should be clearly indicated on the item listing.

What happens if I break the item that I rented?

Like with all rentals, off or online, a rental agreement is established between the owner and the renter when the deal is confirmed. The terms of the agreement are usually available in the item description. The consequences of any mishap are governed by this agreement as well as of course any relevant legislation.

Do I really have to give Zilok.com my address?

To establish your profile and join Zilok, it is essential that we have a record of your address. This is collected in compliance with privacy and personal information protection acts. (See Privacy Policy ).

Your address is needed for establishing rental agreements. Your address is also a factor in establishing the necessary confidence a business of private owner needs in order to rent you something. Finally, it allows Zilok to alert you easily of rental opportunities close to where you live.

It is a necessary part of signing up and renting via Zilok. Of course, you can surf the site as much as you want, to find out what is for rent before joining.

What information do I provide to Zilok upon joining?

When creating a Member account, Zilok will request some profile and contact information to allow other Members to contact you when renting something to or from them. Additional identification information may be requested by rental item owners when reserving one of their items (such as a copy of your driver’s licence, or a bank statement). They are not necessary to create a Member account.

How does Zilok know where I am?

Two things allow Zilok to locate you. One is the address that you give us when you join, and the second is the IP address of your computer. This latter method is only approximate.

How do I find the item I want to rent?

You can use two search methods when looking for an item to rent:

1 – Go through the categories, specifying at the same time your desired rental location.

2 – Using the “What? Where?” quick search that is always available at the top of Zilok.com. The rapid search engine will seek through the categories and items for rent on Zilok.

How do I pay for a rental?

A retainer fee is requested to the renter upon confirmation of the reservation and in order to receive the contact information of the rental item owner. The retainer can be paid online using a credit card, Paypal or ClickandBuy. The owner will collect payment for the balance of the transaction (total rental amount minus the retainer fee) directly from the renter when meeting to pick up the rental item.

Payment method for the rental balance is defined by the owner of the rental item and will be clearly described in the corresponding listing. Any payment method is possible, from credit card, cash in person, check, direct deposit or paypal. The payment of the balance is not handled through Zilok.

Can I cancel my rental? (2 cases: before and after expiration of the validity period)

There are two cases depending on when the transaction is canceled:

1- BEFORE expiration of the 3 days validity period

When confirming a reservation with the retainer system, you have 3 days to cancel the transaction if for some reason it does not go through. If you cancel the transaction before the 3 days, the retainer fee will not be charged to your account.

2- AFTER expiration of the 3 days validity period

If the transaction is not canceled by the renter 3 days after receiving the contact information of the rental item owner, the transaction will be considered effective and the retainer fee will be charged to the renter account.

How can I contact an owner directly?

Just click on the button “Contact the owner” in the description of each item or product.

How do I evaluate the owner?

Zilok evaluation system will ask you to evaluate the owner of the item and the quality of the item rented at the end of your rental period for that item.

Can I refine my search for an item for rent?

You can narrow down your search results using the filters available on top of your search results. These filters allow you to select search parameters such as the distance from the item, the type of owner (individual or professional), the price range or the categories of products you are looking for.

Owners

What kind of stuff can I put up for rent?

Zilok mission statement is that you can offer and find any item or product for rent. All kinds of goods can be offered for rent, our categories tree should allow to do this quickly. Rental of apartments and houses is not presently included in the categories, but nothing stops you from offering these goods for rent.

What’s more, while choosing a category for the item you are posting for rent, if you can't find a matching category, then you can suggest a new category through our Ticket system selecting the subject “Suggest a New Category”.

How do I put my stuff up for rent?

It is very easy, just create a Zilok account, list your goods under My Items and, once the descriptions are complete, publish those items.

Advice and guidance on renting your stuff can be found on our blog .

How does the deposit system work?

A security deposit is given in cash or other goods as defined by the owner.

Zilok does not manage the security deposits requested by owners. That is worked out between the renter and the owner, according to a procedure that the owner will define in the description of the item. The details can also be added directly to the standard rental agreement provided by Zilok to the owner.

What are the fees for using Zilok as an owner?

Creating a Member account if free, whether you are an individual or a rental business. Zilok's business model is based on listing fees (free today) and commissions on transactions (retainer fees).

More information about Zilok pricing policy

How do I set my security deposit or rental amount?

Zilok doesn’t set any guidelines for rental and security deposit prices.

To get an idea of the range, you can check out the current prices on Zilok for items similar to what you have or want to post for rent.

As for the security deposit, that can be set in relation to your degree of confidence in the renter, as well as the condition of your item.

What happens if an item is returned broken or not returned at all?

This kind of situation is governed by the rental agreement made and signed between the renter and the owner.

This kind of occurrence can also be taken into account when evaluation of the two parties in the transaction takes place.

Do I have to give Zilok my home or business address?

To establish your profile and join Zilok, it is essential that we have a record of your address. This is collected in conformity with privacy and personal information protection acts. (see General terms of use). Your address is needed when confirming a rental agreement. It is important to distinguish between your home/business address, and the actual location of the item for rent, since they can be different.

This address is necessary for your items available for rent can be located and mapped, for potential renters to visualize them.

Also, the accurate rental pick up and drop off places will only be transmitted after confirmation of the agreement. Either you will tell the renter yourself, or Zilok will inform them if you entered that information when filling in the item description. Once the agreement is confirmed by an email from the owner to the renter, the owner’s contact information is also transmitted.

Also, please keep in mind that your address will not be displayed accurately on the map when users will be searching for items to rent. Our system displays location markers in a 150 feet range from your actual location.

What happens if my renter doesn’t show up for the meeting we arranged?

This kind of situation is governed by the rental agreement you established when the owner confirmed the reservation. There could be supplementary fees involved or have no repercussions, just depending on your rental agreement, if you set one up.

Of course, whatever happens, the renter will be subject to your evaluation after this situation happens. Zilok encourages systematic evaluation of rental partners. A positive evaluation reassures future transaction partners.

What information do I need to provide to Zilok in order to create an account?

You will need to provide profile and contact information, as well as the location of your rental items (or the location where you would like to meet renters to make the transaction). Please provide the most direct and up-to-date contact information to allow renters to contact you and rent your items.

When do I have to pay my Zilok fees?

There are two types of fees associated with using Zilok: the commission on transactions and the listing fees.

Listing fees are set to free.

The commission is due when a reservation is made, and charged to the renter as a retainer fee. When meeting the renter for the rental pick-up, the renter will owe the owner the remaining amount, that is the overall rental price of which will be deducted the already paid retainer fee. Therefore, the owner will not have to issue any payment to Zilok. A history of the transactions and commissions can be found under the “My Bills” section of the Zilok account, the commissions for confirmed rentals being labeled as “Paid”.

Can I refuse a rental booking request?

If for whatever reason you cannot rent the requested item to the prospective renter, you can refuse the transaction when the renter will contact you after making a reservation online. In this case, please notify the renter as soon as possible as he or she only has 3 days to cancel the transaction online before being charged the retainer fee.

What are the online payment methods available for billing the renters?

Payment for rentals (except for the retainer) is handled directly between the owner and the renter. Therefore, all payment methods are available and your preferred payment methods (such as cash in hand, check, Paypal, credit card, direct deposit...) should be described in your rental listings.

What methods of payment are available for paying my dues to Zilok?

Zilok accepts payments via credit cards and Paypal for the listing fees (free today). The commission is paid through the retainer fee, charged to the renter when the rental is confirmed.

Why don’t I see the item I posted for rent?

Your rental listings are instantly registered in the Zilok database once they are published for rent. However, it may take several hours for them to show up in search results.

If it has been more than a few hours and you still cannot find them when making a search, there may have been a problem in the listing creation (typo, missing entry...). In this case, check if the name and the description of the item has been correctly registered under your Zilok account, where you can edit listings as needed. If this does not solve your problem don't hesitate to contact us, our staff will be happy to help.

How much time can I wait before accepting a booking request from a renter?

A rental transaction is considered confirmed and effective 3 days after the owner has been notified via email by Zilokp of the booking request and the renter has received the owner contact information. After the 3 days the renter is charged the retainer fee for the transaction.

We strongly advise to respond as soon as possible to accept or refuse incoming booking requests. Making sure your contact information is direct and up-to-date is the best way to insure this. If you will be unavailable to respond to booking requests for an extended period of time you can pause or desactivate temporarily your items from your account. If you don't respond to renters booking requests your profile may receive negative evaluations.

How do I remove or delete one of my items that is currently rented?

The status of your rental items is defined in the My Items section of your account. You can deactivate items or pause them for specific periods at any time.

Miscellaneous

I can’t register on Zilok!

Please make sure your browser accepts cookies and your firewall is not blocking information being sent out.

I can’t sign in on Zilok!

Contact us directly to let us know about the problem by send us a message.

What do I do if I forget my password or username?

To ask for a password or login name reminder, click on the "forgot my password" link on the homepage. Your username or alias is the email you used when first signing in with Zilok.

How do I change my alias or my password?

In the My Profile area you can modify your account, including your password or alias (username).

What kinds of things can I post for rent?

Zilok allows everyone to rent items, goods or products, whatever they may be. Some restrictions may apply, please check our Prohibited Items List to verify what cannot be rented on Zilok. Certain categories have been suggested but they are not exhaustive. So, when you are choosing a category for an item that you are renting, if nothing matches you can suggest a new one through our Ticket feedback form (Contact us here).

I’m not able to contact the renter or owner by email... how can I get in touch another way? (Fax, telephone, other)

Please contact us via our support Ticket system.

I have a disagreement with another member (owner or renter)

Zilok is a rental marketplace and remains a neutral intermediary. Conflicts that arise after confirmation of rental contracts are governed by this contract and by any legislation that is in effect for this type of situation.

However, keep in mind that Zilok’s feedback form for evaluating owners and renters is a crucial tool for avoiding conflicts between members. That’s why Zilok encourages you so strongly to be systematic in your evaluation of rental partners. A positive evaluation will assure you more rentals in the future and a trustworthy relationship with your partners.

Are you having problems receiving Zilok emails?

In an effort to fight growing amount of spam Email, service and software providers have been implementing new anti-spam filters. Inadvertently, large numbers of legitimate emails are falsely identified as spam and not delivered to an inbox. Instead these false Spam positive emails are either blocked or delivered to spam or bulk folders, or automatically deleted. This is why you may not be receiving your important Zilok booking details and missing out on exciting news, events and promotions.

To ensure you receive all Zilok.com emails please follow instructions below to add Zilok.com to the safe list or permitted sender list of the service or software you use.
AOL 7, 8

Place an email ID in your AOL "Address Book". Here's how:

Go to Keyword Mail Controls

Select the screen name to which email is (e.g. "HomeBiz Tip E-Mag")

Now choose "Customize Mail Controls" For This Screen Name

For AOL 7.0, include in the section, "exclusion and inclusion parameters", the domains from which Zilok.com email is sent: mail-1.zilok.com

For AOL 8.0, choose "Allow mail from AOL Members and addresses listed"

Type: mail-1.zilok.com.com

Click "Add".

Choose "Ok" displayed at the bottom

AOL 9.0

Add Zilok.com email addresses to the buddy list (address book).

Using an email:

Open an email from Zilok.com.

Click on the Zilok.com address. This will open a new window titled Info.

Click on "Add to address book". This will open another new window.

Click "Save".

Manually:

From the top navigation bar, choose "Settings". This will open a new window titled "AOL Settings: Customize your AOL experience".

Click "Spam Controls" This will open another new window titled "Mail and Spam Controls".

Click "Customer Sender List"

Check "Allow only the senders and domains listed below"

Type mail-1.zilok.com and click "Add"

Click "Save"

Click "Save"

Hotmail or MSN

Open your Hotmail mailbox.

Click on "Options link", on the main menu tabs

Click on "Junk E-Mail Protection" link

Click on "Safe List".

Type mail-1.zilok.com in the filed under "Type an address or domain".

Click "Add".

If you see a PokerStars.com email in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

Yahoo

Open your Yahoo mailbox.

Click "Mail Options".

Click "Filters".

Click "Add".

In the top row, labeled "From header:" make sure Contains is selected in the pull-down menu.

Click in the text box next to that pull-down menu, then enter @mail-1.zilok.com. At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.

Click the "Add Filter" button again.

If the Zilok.com e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

Google Mail (GMail)

To add an email address to your contact list:

From your Gmail inbox, open the Sporting Index Poker email you have received

Click on the blue down arrow next to the Reply button at the top of the email

Select 'Add promotions to Contact list'