Evaluation

Community evaluations on Zilok are essential. It allows to build trust on your profile, to get to know better other members, and to check out objective feedback on the rental items. On Zilok, we built a 360 degrees evaluation system: the owner, the renter and the rental item are all evaluated after each transaction.

Characteristics of the evaluations

An evaluation is a rating from 1 to 5, displayed as stars: the more stars the higher the rating. A five star rating is the highest evaluation.

The owner, the renter and the rental item are all evaluated once a rental transaction has been completed. When you don't see any star rating on someone's profile, it means that either the member has not yet completed a rental transaction, or that the corresponding rental item never was rented.

Each evaluation is linked to a comment. The details of all the evaluation ratings and comments are available for review by clicking on the number of evaluations on the item description page or the member profile page.

Evaluation Profile

The evaluation profile for every member is available on the member profile page. The profile evaluations contains the evaluations as an owner and as a renter. The evaluation ratings correspond to the average of ratings received after transactions as an owner and as a renter.

The owner part corresponds to evaluations received when the member has rented his items to other members, and the renter part corresponds to the evaluations received when the member has rented items from other members. The number of evaluations received is displayed on the right of the overall average rating. The higher this number, the more reliable the rating.

How to give evaluations?

Please try to be as accurate as possible when you rate an item, an owner or a renter and when you leave a comment. Here are the key factors to consider when you give an evaluation:

You're evaluating an owner:

How quickly did the owner contact you?
How available was the owner to meet for pick-up and drop-off?
Was the owner on time at meetings?
How courteous was the owner when contacting, picking up and dropping off the item?
Were the explanations for using the item useful and complete?
How convenient and easy was the payment?

You're evaluating a renter:

How available was the renter to meet for pick-up and drop-off?
Was the renter on time at meetings?
How courteous was the renter when contacting, picking up and dropping off the item?
How easy was the payment and deposit handling?
Did your item come back in the same shape it left?

You're evaluating an item:

How accurate and fair was the description of the item on the site compared to the actual object?
What was the quality, usability and performance of the object?
Was the object in good shape, and fully functioning?
Did the object have flaws, how used was it?
Did the object fully fulfilled your needs?