Top Brands Baby Equipment Rentals for Pick Up in Virginia, or Delivery within 25 miles, or Shipping Nationwide (ask for quote)
Item: Sit N Stroll
RESERVATION POLICIES :/p>
1) METHOD OF RESERVATION: Please proceed with the Zilok checkout process by clicking on RENT IT NOW, selecting the daates and confirming with credit card information. Once we have accepted your reservation request, we'll contact you to finalize the order and provide a final quote with any delivery or other fees. We do NOT requires a minimum for orders placed at this time.
4) RESERVATION HOLDS VIA CREDIT CARD: We require that all reservations be held with a valid Visa, MasterCard or American Express credit card number. We will call you within 24 hours of your reservation request to obtain your credit card number. Please do not email us the credit card information. All credit card information is kept in a secure and confidential location, and is destroyed after your rental order is complete. Your order is complete once we receive the item(s) and have assessed their condition. Your card will be charged only once the equipment is delivered.
5) DEPOSITS: We may require some reservations, including (but not limited to) large and long-term orders, be held by a 20% deposit. This deposit must be paid before the reservation is considered confirmed. Deposits may be paid via credit card.
1) FULL CANCELLATION: Full cancellations MUST be made prior to 48 hours of delivery date agreed upon in signed agreement. Orders cancelled inside of 48 hours will incur a charge equal to $40 OR 50% of your order, whichever is greater. If you have already paid for your order, we will issue you a refund in the form of a business check minus the applicable fees. If you have not paid for your order at the time of your late cancellation, we reserve the right to charge the applicable fee to the credit card used to hold your reservation.
2) PARTIAL CANCELLATION: Partial cancellations are subject to the same terms as full cancellations. We must receive notice that you wish to remove items from your order prior to 48 hours of delivery date agreed upon in signed agreement or else a late cancellation fee equal to $25 OR 50% of the cost of the original rental fees for each cancelled item, whichever is greater. Packaged deals are not eligible for a partial cancellation, so you will be held responsible for all rental fees for any item included in the package that you do not wish to rent.
3) METHOD OF CANCELLATION: ALL cancellations must be received via phone or e-mail. We do NOT acknowledge cancellations sent via fax or postal mail. Our phone's voicemail and our e-mail both have accurate timestamps, and in the event that you leave a message detailing your cancellation we will determine whether it was before or after your deadline based on the timestamp. Please be sure to include your name, customer number, order number and delivery date in your cancellation request.
4) EXTENSIONS: You must notify us of your desire to extend your rental period by the date specified in your rental agreement. All extensions are granted only if the reserved equipment is available for the desired amount of time. You are required to still surrender your equipment by the original pick-up date in the event that we are unable to extend your rental period.
5) EARLY TERMINATION: With the exception of holidays and summer months any order with an early termination date will receive a 50% refund on the remaining days. No refunds will be given on early returns during summer and holiday months.
DELIVERY & PICK-UP POLICIES:
1)LOCAL DELIVERY & PICK-UP TIMES: Deliveries are available within a 25 mile radius of the 23112 zip code. Delivery charges are a flat $7 fee. For pick-up we typically schedule all delivery and pick-up appointments in either one or two-hour windows depending on your location. We usually schedule all appointments sometime between 10 a.m. and 7 p.m., although available appointment times may vary depending on your location. During our peak seasons, pick-ups scheduled after 3 p.m. will result in an extra night of rent being charged for each item in your order.
2) SHIPPING TO DESTINATION OR HOME: We do NOT ship outside the United States. Deliveries will be made by UPS ground for orders received at least 10 days prior to your arrival date. For orders placed within 9 days of your arrival date, we will determine the best method to ensure timely deliver of your order. Not withstanding the method of shipping, shipping charges are based on the weight of your order and its destination and also determines the shipping for returning the equipment to us. Since the shipping charge depends on the products you order, you must create your order to find out your exact shipping charge. Based upon your indicated arrival date, Tots Travel Rentals will determine what method of shipping needs to be used to have your package waiting for you at your destination, and will confirm with you the shipping charges for the designated shipping method when we call to process payment.
3) AIRPORT DELIVERIES: We service Richmond International Airport. However, we do add an additional $5.00 airport fee to the regular delivery fee for your destination. Please note that we cannot deliver items that require assembly to airports.
4) EQUIPMENT RETURNS: If order is being mailed to you, we will provide you a UPS Label return receipt and schedule a pick up at the location the equipment was delivered to. If another pick up location is desired this must be confirmed upon initial reservation or an additional $10 fee will be processed. We require all equipment to be returned in the box provided and to include all provided instructions. We highly recommend you find out from the property manager or front desk what time UPS picks up from the location to guarantee that the package will be picked up on your departure date by UPS. In the event that your rental order is not completely ready for pick-up by the confirmed departure date, we reserve the right to charge you the additional daily rate established per item.
5) FAILURE TO DELIVER: In the event that you are not available to receive your items during your scheduled delivery time, we will charge you a fee equal to $10 for every day the package is waiting for your pick up.
Damage, Destroyed or Missing Equipment:
a) If you return any piece of equipment in a fully or partially destroyed state (that includes missing pieces), or fail to return any piece of rented equipment in its entirety, we reserve the right to charge the fair market value of each effected item to your credit card. If any returned equipment is partially damaged yet repairable, we reserve the right to charge the cost of repair to your credit card. Missing, destroyed, and incomplete instruction manuals will result in a $15.00 replacement fee per manual being charged to your credit card. Please see our rental agreement for further details.
b) CLEANING FEE: Tots Travel Rentals takes special care to clean and maintain every piece of equipment each time it has been rented and we expect the same level of care from our customers. Gear that is returned with excessive dirt, food, pet hair, and/or other debris on it will result in you being charged an $8.00 fee per effected item in order to cover the cost of deep and/or professional cleaning. All cleaning fees are nonrefundable, assessed at our discretion, and will be charged to your credit card within 48 hours of your equipment being returned to us.
1) GUARANTEE OF SATISFACTION: We are confident that you will be completely satisfied with your rental equipment. However, we do require that you notify us within six hours of delivery if any of your equipment is damaged, defective, faulty, or in otherwise unsatisfactory condition so that we can replace it immediately. We will not offer replacements, refunds, or other compensation for any part of your order once the six-hour window has passed.
2) REFUNDS: In the highly unlikely event that you are issued a refund, we will do so in the form of credit to the card that was charged. All refunds will be issued within fourteen days of approved refund request.
|Rental Time Interval|
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|Daily price||$ 10.00|
|Weekend Price||$ 20.00|
|Weekly price||$ 50.00|
|Monthly price||$ 0.00|
|Deposit||No deposit required|